Standard Operating Procedures

Web Development

Domain setup

• Create a Evolve dev site
• Setup or Transfer Domains

Website Setup

• Create Server Alias
• Setting up a new website
• Setup, upgrade or edit websites
• SOP new e107 site
• Starting a new project

Email setup

• Creating an email alias
• How to find email account username & password
• Xtra Outgoing Mail Server Settings

Spam

• Adding IP's to spam whitelist

Web Design

• Process for working on client's website
• Website launch or update process (go live)
• Website Upgrade Procedure
• E-commerce webshop module checklist
• Intermediate Website Checklist
• Partner Website Checklist

Print Design

• Logo Development Process

Coding

• Create HTTP SMS text message
• How to run permissions script for a website
• How to stop other sites linking to your mp3s, mpg,
• Where to put custom files created for e107. custom
• Add customer mobile to Clickatel for MySMS
• Admin preferences to post html tags (fix sanitized
• How to unban a website

Database

• How to do a database change - find and replace
• Creating e107 Super User via Database
• How to install backup of website's database

Modules

• Installing SP modules
• Module documentation
• Modules - Newsletter - Check list
• Pay Pal 01: Opening a Business account
• Pay Pal 02: Setting up Merchant Details for websit
• PayPal Merchant Account Set Up
• Persuasive Content Guide (PCG) Process

Application Development

• Custom project check list (Large Project)
• Custom project check list (Small Project)
• Software Peer Review
• Terms of Reference

Sales & Marketing

Client Management

• 90 Day Follow-Up Procedure
• Client Interaction Overview
• Client welcome
• Collecting Content
• Follow-up Procedure
• Quoting (Quotes)
• Resolving a communication breakdown
• Resolving Disputes

Internet Marketing

• Google AdWords HOWTO
• How to create a Sitemap and submit it to Google
• Remove a page or site from Google's search re
• Unsolicited Electronic Messages Act 2007

Networking

Operations

Employment

Standard Operating Procedures Overview

Leave

• Annual Holidays
• Annual shutdown
• Absenses
• Bereavement Leave
• Entitlement to Public Holidays
• Leave without pay
• Leave, lateness and absenteeism policy
• Overtime/Time in lieu policy
• Parental Leave
• Rest breaks and meal breaks
• Sick Leave
• Vacation SOP
• Work on a public holiday

Termination

• Abandonment of Employment
• Disciplinary Action
• Redundancy and Restructuring
• Termination
• Termination for illness - incapacity
• Unsatisfactory Performance

Conduct

• Code of Professional Conduct
• Computer acceptable use policy
• Dress Standard
• Drug Testing
• Health and Safety
• Music in the office policy
• Personal Calls Policy
• Spinning Planet Staff Emails
• Staff information privacy policy

Pay and performance

• Hourly Rates
• Hours of Work
• Trial Period
• Reinbursement of expences
• Target Stage Complete (TSC) Policy
• Time Management and Daily Production Meetings
• Time Management Tips
• Continuous improvement meetings
• Measuring Performance

Misc

• Birthday Doughnut Clause
• New Team Member Induction Process
• Phone SOP
• Problem Solving Process
• Spinning Planet Web Developer Job Description

Building